This is a 1-star review from a seller who engaged OhmyHome to sell a 5-room HDB flat. The account describes two agent changes, a confrontational team leader, and a mutual contract termination after one month. The owner response acknowledges no specific points raised and attributes the outcome to external factors.
Reviewer - Kim Say, 1 star, 24 April 2026
I approached OMH to sell my flat and was assigned Aaron, then a new recruit with the company.
Six months later, we signed a 3-month exclusive contract. But suddenly, saying that he was overwhelmed with cases, Aaron handed my case to Regine who had just joined OMH.
The agents said normally it takes 1 to 3 months to sell. Both were all praise for my spacious 132 sqm 5-room flat with 4 large bedrooms.
I checked their details on CEA Registry. Their pre-OMH records showed only about 2 sales closures per year.
From the start, I noticed sloppiness in listing detail errors: 1 bedroom less, age of flat 2 years older, the floorplan and some selling points omitted. The agents argued that some info was 'auto-filled' and cannot be changed. But, on my insistence, they eventually got it all corrected but that ate up a few days.
On another portal, Regine uploaded photos but did not know she had to press 'Submit' to publish the listing live. I called the portal IT staff myself to resolve this. We lost 6 days of awareness on that portal.
Over the next 5 weekends, there was no viewing for my unit. Only 1 viewing on a weekday evening.
Regine kept saying 'no calls to view my unit' and that she was worried. But instead of discussing next steps, she mused over her low compensation, her mom-daycare duties, and the busy viewing schedules for her other clients.
She cited everything under the sun for the lack of viewings. The level of my flat, the age, the ethnic quota, the Iranian war, the economy, etc.
I tried to support Regine by providing accurate info for my property, appealing to HDB to expand the ethnic quota, fixing the portal listing go-live issues, and even lowering my asking price twice.
One day, after an internal meeting, Ops staff Jasmine (two weeks old in OMH) phoned me to say that Regine has 'personal problems' and wanted out of my contract. But when I asked Regine afterwards, she said she was still my agent.
Regine then suggested non-exclusive agreements with other competitor agents who have social media capabilities that OMH did not have. However, she said I would have to manage these agencies myself. Or, I could be assigned to a 3rd OMH agent, team leader Dickson, whom I've never met.
Over the phone, Dickson threatened to terminate the contract if I wasn't happy with their service. When I said I could sue for breach of contract, he simply shouted into the phone "So what??!!".
I tried to reach out to OMH co-founder Rhonda Wong to give feedback and discuss resolution. But she did not want any involvement.
In the end, we mutually terminated the 3-month exclusive contract after just one month.
This is the 4th property I've ever owned so far. But this is the 1st time I encountered such a property agency.
I hired OMH to sell my flat. My case was mishandled by new recruits. My property asset attributes were later deemed liabilities by the agent. I was shouted at by Dickson, and left in the lurch. And yet, as the client, I ended up being a scapegoat for the agent's failure.
OMH. OMG! What a nightmare!
Owner reply - OhmyHome
Hi Kim, thank you for taking the time to share your feedback.
We're sorry to hear that your experience did not meet your expectations. We take all feedback seriously, though we note that there are several inaccuracies in the account shared.
At Ohmyhome, all clients are supported in a group chat by a structured team comprising of agents, managers, and customer service to ensure continuity and proper handling of each case. As such, communication is managed through these dedicated channels to provide timely and accountable support. We apologize that we may not always be able to respond via personal or social media platforms.
Our approach is also not dependent on any single agent. We leverage technology, MATCH, data, and coordinated team processes, and have a strong track record of helping clients achieve timely transactions and favourable pricing outcomes. This ensures consistency in service regardless of individual assignments and any reassignment is made with the intention of maintaining support and improving outcomes for our clients.
While property transactions can be influenced by external factors such as market conditions and buyer eligibility, our focus remains on guiding clients professionally and transparently through the process, including providing tools such as HomerAI completely free of charge to keep you constantly updated on your property.
While we understand that this experience did not meet expectations, it is not reflective of the standard of service we consistently deliver. We will also work hard to continuously improve ourselves.
We wish you all the best in your property journey ahead!
